FAQ
Describe why your company is right for our community.
CAM has over 15 years of combined experience in managing luxury condominium high rises. Condominium high rise needs are unique and there are challenges presented that requires this experience and knowledge in order to protect owners’ assets. CAM has strong ties to our downtown Tallahassee community, specifically in the management of other high-rises downtown, serve on the Board Plaza Towers and Patty Swain is a Board Member of the Tallahassee Downtown Improvement Authority which aides CAM in being well informed and provides a voice to those clients that are represented by CAM in the downtown area.
We strive to exceed expectations and to always be a constant resource for our communities adapting and tailoring to their needs. Our team is dedicated to the improvement and stability of your investment and with our several years of experience from auditing financials, project management and always providing transparency in our processes.
What makes your company unique among other property management providers?
Our passion and resilience in always striving to be our best. We are driven and always seeking ways to be innovative in the solutions we bring to our communities.
Anything else you would like to share about your company?
We are honored that you have considered CAM in your journey in seeking new management. We look forward to meeting in person and getting to know us and our dynamic.
Describe how you handle on-site amenity reservations, including key/access codes
CAM has extensive experience in managing key/access systems for several communities. The importance is organization and creating systems. Currently owners will call us at our office or submit a work order to start the request. If an owner requires an updated key/access we always verify homeowner information, any existing key/access, charge accounts based on the COA/HOA/POA rules and will mail or coordinate pick up. With tenant access, we will always verify tenancy with the owner, ask for proper documentation such as lease copies and ID. Usually turnaround time is same day or 24 hours max.
How soon are service requests addressed and completed?
With AppFolio, as work orders are submitted by owners all team members receive a copy. Depending on the urgency of the work order it will be addressed within 30 minutes to 24 hours. We assess items in a case-by-case basis and all team members understand that your investment should be our priority.
How are after-hours calls handled (i.e., pager, answering service, etc.)?
CAM does not use an answering service. This has shown delays in addressing emergencies such as roof leaks, backs ups etc. The after-hours phone is answered by an experienced CAM team member that can assess the problem and dispatch the necessary vendor immediately to facilitate. When an owner leaves a VM or sends a text, we usually call back if there any missing details and then coordinate immediately with the appropriate vendor.
How are emergency calls handled?
Within CAM we understand the importance of protecting your investment. Allowing hours to pass on an emergency can directly impact the cost. Patty and Tizi are included on every issue. With emergencies you can expect a response from a staff member within minutes and a vendor to follow right after.
What are preferred methods of communicating with condo owners and renters?
AppFolio allows CAM a seamless communication process with the ownership. Bulk Emails, Bulk text Messages or individualized messages can be sent to provide guidance to the ownership. In addition, all communications are recorded within the software and can be downloaded at any time for reference.
What are the names of your various software programs used for managing your various properties?
CAM has an all-in-one program that meets all needs for the proper management of your community. AppFolio, is the leading software for Condo and property management providing efficiency and transparency to all.
What is the name of your website and your various social media platforms your firm manages?
CAM’s website is cmgcam.com and it is currently under construction.
How is correspondence with condo owners and renters logged and filed?
AppFolio allows all communications to be recorded and saved on each owner’s profile for reference. Any communications like emails or texts can be downloaded at any time. If an owner sends corresponded by mail, this will be scanned and added to their owner profile, responded to accordingly, and then the hardcopy is filed. If a tenant contacts Association Management, we will handle it based on the inquiry. If it is to report a Condo responsibility like a roof leak, plumbing leak we will address and document to prevent further property damage we will also document and email the owner of the unit to keep them informed of the report.
Do you have HR and employee manuals?
Yes we do!
Do you have a formal customer service training program for your employees?
Yes we do!
Do you provide a website or customer portal for condo owners and renters?
Yes we do!
Do you provide a separate website or portal for board members?
Yes we do!
Do you provide a newsletter service?
Yes we do!
What is the process for interacting with Board and Committee members on day-today types of concerns?
CAM uses several tools to make sure that dates and meetings are set in place for the communities it represents. Emails are a great form of solidifying communication; Google Calendar invites are sent to the BOD or Committees to lock in dates and meetings and phone calls are a must so we can make sure that everyone’s needs are met.
Do you prepare a welcome package for new owners/tenants?
Yes! Every community is different and requests welcome packages to consist of different items, we can custom make to what the communities’ needs are. At minimum, a letter congratulating them on their purchase that includes information on dues amounts, payment deadline, payment options, and encouragement to contact Management to update contact information so an invitation to AppFolio can be sent. We also provide a guide on how the invite looks like once received. We work around what you would like to see in your community.